Frequently Asked Questions

General

What is Latino box?

Latino Box features delicious snacks from different Latin American countries, delivered to your door every month! Each box is filled with a variety of sweet, salty, sometimes spicy, and always delicious goodies for you to enjoy. Boxes come with an extra touch of fun inside, surprise! and a card that describes each snack.

How does it work?

Choose the best Latino Box for you, either Mini or Original. We pack your box, and ship it to your door every month. Sharing is optional! ;)

Can i apply multiple discounts/promotions to the same order?

At this time, we can only apply one promotion or discount per order.

How many snacks are in the box?

The Mini Box comes with 6 or more snacks, and the Originial box comes with 12 to 15 snacks!

Can I customize my box for dietary restrictions and food allergies?

At this time, customers are unable to customize boxes for certain dietary restrictions or food allergies. However, we hope to be able to offer this option in the future. If you have any allergies please take extra caution. Most snacks may have been manufactured in a facility were nuts and other allergens are handled. Latino Box is not liable for any adverse reactions caused by consuming the snacks and anything we include in our boxes. Please consume at your own risk. If you are unsure, please seek doctor's advice.

What's the difference between a Gift box and a Subscription box?

GIFT BOX: it's a one time payment, and does not auto-renew. Free Shipping.You can include a gift note by emailing us your order number and desired gift note to info@latinobox.net  SUBSCRIPTION BOX: It's either monthly, every 3 months or every 6 months subscription. It auto-renews. Cancel anytime. Free Shipping.

What's the size/weight of the boxes?

The Original Latino Box is 10x10x3 inches, and can weigh between 2-3.5 lbs. The Mini Latino Box is 9x6.5x2 and can weigh between 0.7 to 1 lb.

Shipping

When will my box ship?

Latino Boxes are shipped between the 20th and the 23rd of each month, when you order by the 17th of any given month. (The 17th is our cut-off window). If you are purchasing one of the "PREVIOUS MONTHS" boxes on our One-Time Shop, your item will be shipped within 2 business days.

How much is shipping?

Free to the US (including Hawaii, Alaska, Guam, Puerto Rico and military addresses). For other countries, the shipping fee will be automatically calculated at checkout.

What countries do you ship to?

For now, we are shipping to the United States, Canada, Denmark, France, Germany, Greenland, Italy, Japan, Norway,  Russia, Sweden and United Kingdom. We are currently working on adding more countries. If you would like to purchase one of our boxes, and your country is not listed, please email us to info@latinobox.net and we'll look into it possibility of shipping to you.

Can I replace an item which broke during transit?

Although we do our best to pack shipments as securely as possible, we have no control during the journey to your doorstep. But no worries, shoot us an email with your order number, name and a picture of the broken item, to info@latinobox.net and we'll be happy to replace any damaged items. 

How do I locate my tracking number?

We know how exciting it is when you know your Latino Box is coming! We will send you your tracking number as soon as your box leaves our shipment facility. Please check your spam or promotions tabs and add info@latinobox.net to your contact list.

How do I update my address?

Log into your account > Update shipping address. Please note that we are unable to make changes to the shipping address for a box once the order has been processed. Address must be changed by the end of any given month, to take effect on the following month's delivery.

My box was shipped to the wrong address. What do I do? 

Email us to info@latinobox.net to let us know. Once the box is returned back to us, we will contact you and ask if we should ship it to the right address. If the box was sent to the wrong address due to our fault or the carrier's fault, we will re-ship to you at no charge. Otherwise, we charge a $5.00 reshipping fee for the Mini Box and $10.00 for the Original Box to US locations, and $10 to $20 for Canada. 

Payment

What types of payment do you accept? It's payment secure?

We accept all major credit and debit cards. We DO NOT store or receive your creditcard details.Your payment information is securely stored on Stripe, our payment processor. (www.Stripe.com)

When will I be billed?

Our billing policy varies according to your subscription type (monthly, every 3 months or every 6 months). 1) For monthly subscriptions you will be billed as follows: first payment upon sign up and then on a recurring basis on the first of each month. As you are charged upon signup, you won't be charged your first recurring payment until we are ready to send your second box.         2) For the "every 3 months" subscription you will be billed as follows: immediately upon sign up, and then on the 1st day of the fourth consecutive month.(e.g. you signed up on November 1st, next billing date would be February 1st)    3) For the semi-anual subscription you will be billed as follows: immediatelly upon sign up, and then on the 1st day of the 7th consecutive month. (e.g. you signed up on November 1st, next billing date would be April 1st).

How do I cancel my subscription?

You may cancel your subscription at any time, for any reason, by logging in to your account. After logging in, you'll see the "Edit" option below your current subscription, you can either cancel or skip a month if you wish. Please note, make sure to cancel before the 1st day of any given month, if you do not wish to receive the month's box. (e.g. cancel any day from November 1st to November 30th, to avoid receiving the December box.)

How do I switch my current subscription box to a different size subscription box? / How do I switch from monthly to a long term subscription?

Easy! Log in to your account, on the left hand side, you'll see the "Edit" option below your current subscription. Click on "Edit", choose your new plan. (Note: modifications must be made by the last day of any given month, for the changes to apply to the following month. e.g. modify your plan from Mini Box to Original Box by November 30th to receive the December Original Box. 

Can I return or get a refund on my box?

Unfortunately we do not support returns for products that have been already shipped. We print shipping labels on the 14th of each month. In the event that your box hasn't shipped, and shipping label has not been printed, we may issue a refund upon request via email to info@latinobox.net

Can I cancel shipment after being charged for this month?

Yes, as long as you email us before the 14th, which is when we print out the shipping labels. Contact us at info@latinobox.net

Can I reactivate my subscription?

Yes, you can reactivate your subscription by logging into your account.

I have upgraded from Mini to Original Latino Box, and still got the Mini. Why?

Subscription upgrades (and downgrades for that matter) does not upgrade immediately. Upgrade must be made before the renewal date, to take effect on the following month. e.g: Renewal date is the 1st. If you upgrade on the 15th of December, your upgrade will take effect on January. 

Do you work with Bloggers, social media influencers?

Yes, we do. If you are interested, please email us to info@latinobox.net telling us about you and your page/channel, including number of followers/viewers and your monthly stats. Only US-based social media bloggers/influencers at the moment. Due to the large number of emails we receive from influencers, please allow up to three weeks to get back to you, thank you for understanding. 

Other questions/concerns/feedback?

Email us, we are happy to help, info@latinobox.net

Are you ready to subscribe to Latino Box?

Go ahead, indulge yourself! Because you are worth it! Latino Box will take you to Latin America's snack heaven. How cool is to explore different countries with one box? and you don't even have to pack your lugagge, or book a flight! Latino Box comes to you, with a great variety of delicious sweet, salty, sour, spicy treats from all over Central and South America!

Take a trip to memory lane, when tasting again those delicious snacks you used to eat as a kid back in your country. Or learn about the different flavors of our amazing Latin American culture.